"Carl (@stuffcarlsays)" (carllevine)
06/03/2014 at 10:42 • Filed to: worklopnik
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"Carl (@stuffcarlsays)" (carllevine)
06/03/2014 at 10:42 • Filed to: worklopnik | 0
| 12 |
Hey guys, work/career development related question and hopefully there's some folks out there who can lend some advice. For your trouble, here's an F40.
So I've been working for the same company for roughly 3 years. I started as a tech support rep in our Client Services team and was snatched up by the CEO in December of 2012 to become a technical evangelist for our company. Over the next year and a half, the role evolved, pivoted, changed titles a few times and eventually I ended up back working directly for our VP of Customer Experience (formerly Client Services, where I started). The new role that I'm in today is, for all intents and purposes, a community manager.
The trouble with the title of Community Manager is that it is easily misconstrued by other folks in the organization as well as external to the organization, taking on different definitions based on the context in which it is referred. My boss and I have been going back and forth for weeks about what to call the role, without calling it a Community Manager. I'm in charge of redefining and re-architecting an overarching strategy for user experience and technical resources, while championing for participation from internal stakeholders and prodding our engineering squads to rise to the technical challenges of the deployment in time for release. We just can't seem to find the right thing to call this role. Can any oppos out there help?
davesaddiction @ opposite-lock.com
> Carl (@stuffcarlsays)
06/03/2014 at 10:48 |
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Are you managing people?
Maybe something like Customer Experience - Senior Specialist would be more clear.
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Carl (@stuffcarlsays)
> davesaddiction @ opposite-lock.com
06/03/2014 at 10:49 |
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I will eventually have reports. I'm mostly project managing at this point.
MontegoMan562 is a Capri RS Owner
> Carl (@stuffcarlsays)
06/03/2014 at 10:50 |
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sounds more like a Senior Strategist - UI & Tech Resources position to me
William Byrd
> Carl (@stuffcarlsays)
06/03/2014 at 10:50 |
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How about....."project manager" then. :)
Demon-Xanth knows how to operate a street.
> Carl (@stuffcarlsays)
06/03/2014 at 10:51 |
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Director of Customer Experience
BoulderZ
> Carl (@stuffcarlsays)
06/03/2014 at 10:58 |
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At my employer, all of that would fall under the Product Management and/or Product Marketing department (it has had both names over the years as exact emphasis changed). At one point I worked in that group and took an excellent course from Pragmatic Marketing. Check out their site, they have a lot of good info from across industries about titles, who owns what, etc. Some of the others here have some good suggestions, too. Good luck!
OPPOsaurus WRX
> Carl (@stuffcarlsays)
06/03/2014 at 11:20 |
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O.B. its a standard title for anyone who's not the boss. Sounds like you might be a senior O.B specializing in complicated networking stuff.
Where have all the lightweights gone?
> Carl (@stuffcarlsays)
06/03/2014 at 11:20 |
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Are the projects you're developing to help your Customer Service reps do their job better?
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Carl (@stuffcarlsays)
> Where have all the lightweights gone?
06/03/2014 at 11:22 |
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Absolutely, call deflection and the ease of finding answers online instead of filing support tickets is one of the boxes I'm looking to check.
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OPPOsaurus WRX
> Carl (@stuffcarlsays)
06/03/2014 at 11:28 |
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Where have all the lightweights gone?
> Carl (@stuffcarlsays)
06/03/2014 at 11:29 |
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Perhaps the title Internal Support Systems Champion might work.
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davesaddiction @ opposite-lock.com
> Demon-Xanth knows how to operate a street.
06/03/2014 at 12:29 |
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This. Problem is, in their structure, Director may be above VP (or same level).